Return and Refund Policy

Last updated: 22 October 2026

At Z Star Decorza, we want you to have a positive shopping experience.

1. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incorrect, or incomplete product, please contact us within 7 days of delivery at zstardecorza@gmail.com.

Include your order number, a description of the issue, and clear photos or videos where relevant.

2. Return Eligibility

Return requests will be reviewed based on the product's condition, the reason for the return, and applicable consumer protection laws. Please contact us before sending any product back.

3. Return Instructions

Do not send products to a supplier or other address without receiving return instructions from us. We will provide the appropriate return address and next steps after reviewing your request.

4. Refunds and Replacements

Depending on the circumstances, we will explain the available resolution, which may include a refund, replacement, or another appropriate remedy. Approved refunds will generally be issued to the original payment method where possible. Processing times may depend on your bank or payment provider.

5. Change-of-Mind Returns

For returns due to a change of mind, please contact us to confirm eligibility before returning the product. Any applicable conditions or return shipping charges will be communicated to you. This policy does not limit rights provided by applicable law.

6. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation may depend on whether the order has already been processed or dispatched, subject to applicable law.

7. Contact Us

For return or refund assistance, contact:

Z Star Decorza
Email: zstardecorza@gmail.com
Website: https://zstardecorza.com/